In an interview, when you suddenly find yourself faced with questions like “How would you handle a difficult patient or co-worker?” or “What were the most difficult aspects of your previous job?”, it’s important, first of all, to never panic. You have to be prepared for questions like this and not let yourself get caught off guard.

The key here is to always focus on the positive. Tell your interviewer about the things you did to solve the problem, not on the things other people did to ruin everything. Focus on concrete solutions and never blame others. You interviewer will appreciate your professionalism. Answering in a clear and concise way also shows that you have the capacity to conduct yourself in a professional way even during times of stress.